March 1995 - Presidential Memo on Improving Customer Service (PDF, 110 kb, 2 pages, March 1995) March 1998 - Memorandum on Conducting “Conversations With America” To Further Improve Customer Service (PDF, 110 kb, March 1998, 2 pages) January 2011 - GPRA Modernization Act of 2010 (GPRAMA) (PDF, 172 kb, 20 pages, January 2011)Īpril 2010 - Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act (PDF, 85 kb, 7 pages, April 2010)ĭecember 2009 - Open Government Directive (PDF, 82 kb, 11 pages, December 2009) June 2011 - OMB Memo M-11-24 – Implementing Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service (PDF, 2.5 MB, 6 pages, June 2011)Īpril 2011 - Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service June 2011 - OMB M-11-26 – Fast-Track Process for Collecting Service Delivery Feedback Under the Paperwork Reduction Act (PDF, 200 kb, 4 pages, June 2011) May 2012 - Digital Government Strategy – Building a 21st Century Platform to Better Serve the American People March 2014 - Cross-Agency Priority (CAP) Goal – Customer Service March 2016 - OMB Memo M-16-08 Establishment of the Core Federal Services Council : Eliminated by M-17-26, Reducing Burden for Federal Agencies by Rescinding and Modifying OMB Memoranda (PDF, 208 kb, 12 pages, June 2017)Īugust 2014 - U.S. December 2021 - Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government and related FACT SHEET: Putting the Public First: Improving Customer Experience and Service Delivery for the American PeopleĪugust 2021 - OMB Circular A-11 Section 280 (PDF, 11 pages, August 2021)ĭecember 2018 - 21st Century Integrated Digital Experience Act (21st Century IDEA)
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